Returns & Exchanges
At MIFA Collective NZ, we want you to love every piece you receive. If for any reason you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at mifacollectivenz@gmail.com with your order number and reason for return.
Exchanges
We offer exchanges on eligible items within 14 days of delivery. If you'd like to exchange an item for a different style or size, please reach out to us and we'll do our best to accommodate your request, subject to availability of sizes. Shipping costs for exchanges are the responsibility of the customer.
Non-Returnable Items
- Sale or discounted items
- Custom or personalized orders
- Earrings and nose ring (for hygiene reasons)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked shipping service as we cannot be held responsible for lost returns.
Faulty or Damaged Items
If you've received a faulty or damaged item, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.
For any questions, don't hesitate to reach out to us at mifacollectivenz@gmail.com